Privacy Policy for USG Middle East's Joint Compounds Rewards and Loyalty Program Application (Joint Points)

Effective Date: 01/12/2023

Thank you for choosing the USG Middle East Joint Points Application. This Privacy Policy is designed to inform you about the types of information we collect, how we use it, and the choices you have regarding your information. By using the App, you agree to the terms of this Privacy Policy.

 


Privacy Policy

At USG ME, safeguarding your privacy is paramount to our commitment to service excellence. This Privacy Policy outlines how USG ME protects, collects, uses, and discloses your personal information and emphasizes your right to access this information. This policy is applicable to all users of USG ME Joint Points application.

 

Our Privacy Principles

USG ME adheres to the following principles in the collection, use, disclosure, and protection of your personal information:

 

1. Identifying Purposes and Obtaining Your Consent

We identify the purposes for collecting personal information before or at the time of collection. Your consent is obtained before collecting, using, or disclosing personal information, except where required by law.

 

2. Limiting the Collection, Use, and Disclosure of Your Information

The personal information collected is limited to what is necessary for identification purposes. We do not use or disclose personal information for purposes other than those for which it was collected, except with your consent or where permitted or required by law.

 

3. Keeping Your Information Accurate and Providing Access to Your Information

We maintain personal information with care, ensuring accuracy, completeness, and currency as necessary for the intended purposes.

 

4. Protecting Your Information

We employ adequate security measures to safeguard the privacy of personal information, commensurate with its sensitivity.

 

5. Addressing Your Concerns

USG ME takes responsibility for personal information under our control and has established dedicated departments to address your concerns.

 

Identifying Purposes and Obtaining Your Consent

Throughout our relationship, we collect, use, and disclose personal information to:

  • Establish your identity
  • Protect against error and fraud
  • Understand your needs and eligibility for products and services
  • Recommend suitable products and services
  • Provide ongoing service
  • Comply with legal and regulatory requirements

We may review and analyze your information to identify risks such as credit, fraud, and money laundering. Telephone calls may be monitored for accuracy, security, service quality, and training purposes. Video surveillance is utilized for safety and security purposes.

 

Sharing Your Information within USG ME

Information may be shared within USG ME for marketing, remarketing, legal and regulatory purposes, managing credit and business risks, ensuring accurate information, and enhancing overall customer relationships.

 

Exchanging Information with External Entities

When applying for products or services, we may exchange information with external entities and third parties that provide the rewards. This exchange may occur periodically to maintain the integrity of credit reporting systems.

 

Limiting the Collection, Use, and Disclosure of Your Information

We collect only necessary personal information depending on the requested product or service. Information may be used to contact you about USG ME offerings, but you can opt out of such communications.

Exceptions for collecting, using, or disclosing information without consent include using external suppliers under compliance with regulations, legal requirements, and protecting USG ME's interests.

 

Retaining Your Information

We retain information beyond the end of your relationship to meet customer service, legal, and regulatory needs.

 

Keeping Your Information Accurate and Providing Access

USG ME ensures accuracy and completeness of information and relies on your updates. You can request information access by contacting your branch in writing. Certain types of information may not be released to protect confidentiality and legal rights.

 

Protecting Your Information

Access to personal information is limited, stored securely, and protected during electronic transmission. Security procedures are regularly reviewed and updated. Employees with access are trained to maintain confidentiality, and contracts with vendors ensure the security of personal information.

 

Addressing Your Concerns

USG ME is committed to addressing your concerns promptly. For inquiries or complaints, contact: marketing@usgme.com.

This Privacy Policy may be revised periodically, and we encourage you to review it frequently. Your continued provision of personal information or use of our services after changes to this policy constitutes acceptance of any such changes.

 

Information We Collect

a. Registration Information:

  • When you register for the App, we collect information such as your name, contact details, and other relevant information required for account creation.

b. QR Code Scanning:

  • To participate in the rewards program, users can scan QR codes on the pail cover. This involves accessing your device's camera and capturing the QR code.

c. Points and Redemption:

  • The App records your points earned through QR code scans and keeps track of your redemption history.

d. Communication:

  • We may collect information from your communications with us, including feedback, inquiries, and support requests.

e. Location Data:

  • We may collect location information if you enable location services for the purpose of providing relevant rewards and promotions based on your location.

 

How We Use Your Information

We use the collected information for the following purposes:

a. Rewards Program Management:

  • To manage your participation in the rewards program, track points, and facilitate redemptions.

b. Communication:

  • To communicate with you regarding updates, rewards, promotions, and any other relevant information related to the App.

c. Improving User Experience:

  • To analyze usage patterns and enhance the functionality and features of the App.

d. Legal and Security:

  • To comply with legal obligations and protect the security and integrity of the App.

Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your consent, except as described in this Privacy Policy.

a. Service Providers:

  • We may share information with third-party service providers who assist us in managing and improving the App.

b. Legal Compliance:

  • We may disclose information in response to a legal request or to comply with applicable laws, regulations, or legal processes.

 

Your Choices

a. Opt-Out:

  • You can opt-out of receiving promotional communications by following the instructions provided in the communication.

b. Account Deletion:

  • You can request the deletion of your account and associated information by contacting us at marketing@usgme.com.

 

Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

 

Updates to this Privacy Policy

We may update this Privacy Policy from time to time, and any changes will be effective upon posting the revised policy on the App.

 

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at marketing@usgme.com.

 

Thank you for using the USG Middle East Joint Points Application!